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If putting the customer first is more than providing the customer with the service that they asked for, how can we really know the customer is first? In the IT industry, we have our customer’s whole lives in our hands. We manage the systems they rely on and their most powerful resource: their data.
Insuring the privacy of the customer’s data should be the number one priority of any IT professional. Entrepreneurs may not always be technology experts, so having a reliable and trustworthy team on their side brings in customers and saves businesses. The quality of the work is important, and so is finding solutions to IT related problems. But no solution can even begin to be implemented without first asking the question “Am I keeping my client safe from threats to their data security?”